Support

Need a hand? The fastest way to reach a real person is by email. Busker is built and run by an actual creator, so your message doesn't disappear into a ticket queue — it comes straight to us.

Email support@mybusker.com and we'll get back to you. Including your channel handle and a screenshot (when something looks wrong) helps us sort it out faster.

Frequently Asked Questions

How do I run a giveaway?

Create a campaign from your creator dashboard, set your eligibility rules and schedule, then share the campaign link with your audience. Followers enter with a single click that verifies their subscription and captures their contact info. When the giveaway closes, Busker selects winners for you and notifies them directly — no more pinning a comment and hoping.

How does subscriber verification work?

When a follower enters a giveaway, they sign in with Google and grant read access to their YouTube subscriptions. Busker checks whether they're actually subscribed to your channel and caches that status. Entries from people who never subscribed are flagged, so your winners are always real subscribers.

What can I do besides giveaways?

Busker also handles newsletters, a storefront for selling products, tips, posts, and surveys — all connected to one fan database built on verified subscribers. You can start with giveaways and add the rest as you grow.

How does billing work?

Busker offers free, basic, and pro tiers. You can change or cancel your plan anytime from your subscription settings. If you have a question about a charge or need help with an invoice, email us and we'll take care of it.

Who owns my fan data?

You do. Every giveaway entry, newsletter signup, purchase, and tip builds your fan database with real, verified contact information. That list is yours to export anytime — there's no lock-in. See our Privacy Policy for how we handle data, and the Delete My Data page if you'd like your information removed.

Still stuck?

Email support@mybusker.com with as much detail as you can, and we'll help you get it working.